Reds Removals in Stockton-on-Tees & Middlesbrough are proud to become members of yet another trade association. This time we have passed the stringent criteria of ‘Move Assured’. Move Assured is a removal association who demand the highest standards from its members.
As Reds prides itself on quality removal services and customer satisfaction, Move Assured is a great fit. Not only do our customers get the assurance that we will carry out their move successfully. We can also call upon the 100’s of other members around the globe for assistance when required.
As a member of Move Assured, we agree to abide by their terms of conduct. Here are some of the terms we practice:
As members of Move Assured the removal association Reds agree to:
- Project a professional image at all times
- Ensure that your website/ advertising is a true representation of the services you can offer.
- Maintain your website/ advertising to a professional standard.
- Have an acceptable level of positive feedback/reviews.
- Deal promptly and professionally with any customer disputes/ issues/ insurance claims.
- Supply the correct size vehicle/s for each move. If it is a ‘ sold ‘ property as opposed to ‘ rented ‘ then the move should be organised so that the property is vacated by the proposed key exchange time.
- Maintain all vehicles to an acceptable roadworthy condition.
- Ensure all vehicles are correctly Taxed and Insured with a current MOT certificate.
- Have unbroken cover of Goods in Transit and Public/ Employee liability insurance.
- Check that all drivers are licensed and insured for the vehicle that they are driving.
- Comply with ( if applicable ) any ‘O’ Licence requirements including Drivers Hours and Working Time Directive
- Ensure that no vehicle is operated overweight at any time.
- Ensure that no actions by yourself or your employees bring any form of disrepute to either your company or to Move Assured.
Although we already practice industry guidelines, being part of this association ensures we actively implement new strategies and methods of making our customer’s moves easy.
This removal body also provides our employees with training in all aspects of the removal industry to ensure they provide the best service they can.
If you’r planning a house removal, or office removal in Stockton-on-Tees, Middlesbrough or the surrounding areas don’t hesitate to get in touch with Reds Removals, your local Move Assured members.
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